Relay account suspended: what to check first

Why relay accounts get suspended, how to appeal, and how to avoid losing your balance.

Reviewed 2026-11-12 · Chinese detail: 完整中文页

What it usually means

A suspension is a risk-control action by the relay, not an API error. The most common triggers are multiple accounts or self-referrals, an abnormal burst of requests, and abuse of free credits. A site-wide outage can also look like a suspension if login fails for everyone.

Check before you appeal

1. Read the exact notice in the dashboard. It usually names the rule that was triggered.

2. Try a second, unrelated site. If it also fails, the problem may be your network or the upstream provider.

3. Export your balance, top-up records, and recent usage. Support will ask for them.

4. Do not create a new account to work around the ban. That is often the reason for the ban in the first place.

How to appeal

Contact the site's support channel with your account email, the notice text, and a short timeline. Ask which rule was triggered and what evidence they need. Keep the message factual; do not send your API key or password.

Reduce the risk next time

Use one account per person or team, keep request rates within the published limits, and treat free credits as a trial rather than a permanent supply. If you depend on one relay for production, keep a second provider configured and tested.

This page is general guidance, not a statement about any specific provider. For measured data, see the relay directory and method.